Refund and Return

Our return process:
Returns are available within 14 days of delivery. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 72 hours of receiving the items, the refund may take 7-10 days to reach you, depending on your banks processing times. Items purchased through Cash on Delivery will only be refunded as TSL store credit.

EXCHANGES If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.

Please contact our Customer Service team via any of the following channels, available everyday from 10AM-6PM KSA time.
— WhatsApp: +966507977060
— E-mail:
— Instagram:
— Call: (+966) 114001104

Authentic Assured Products

As a B2C luxury marketplace, TheShopLux is committed to selling authentic products sourced directly from authorized and reputable dealers. Our highest priority is to ensure maximum customer satisfaction by operating with a zero-tolerance policy towards counterfeit, fake, or replica goods. Thus, all of the products featured in our portfolio come with the assurance of authenticity – all items are genuine branded goods delivered in original boxes and with original tags.

Wide Range Products

Since its launch in 2021, TheShopLux has established itself as the leading B2C online marketplace for selling wide-ranging luxury clothing and accessories for women and men. By offering the chance to shop for an unrivaled range of premium fashion items from over 120 luxury fashion brands at the best wholesale prices, today, TheShopLux is the most trusted and reliable regional online luxury fashion marketplace.